Privacy Policy

1. Information we collect

• Account and profile information. Name, email address, phone number, agency or broker details, login information and account preferences.

• Broker portfolio information. Client records, policy details, renewal status, notes, segmentation data and related operational information entered by authorized users.

• Application and insurance-related information. Information used in broker workflows, which may include a client's date of birth, physical address, phone number, email address, expected income, dependents, total covered people, policy details and other information the broker or agency chooses to manage in Magnobroker.

• Digital authorization data. Authorization content, signer information, signature events, electronic signature data, timestamps, viewed/sent/signed status, IP address, user agent, browser fingerprint, device or browser metadata, and precise geolocation when the signer grants browser permission. These records help evidence the authorization workflow and audit trail.

• Communications. Information submitted through contact forms, newsletter forms, support requests, email, SMS or in-app communications.

• Technical and usage data. Device identifiers, browser type, operating system, pages visited, approximate location derived from network data, precise geolocation when permission is granted, logs, diagnostics and security signals.

• Billing and subscription data. Plan, purchase, renewal and payment-status information. Payment processors may collect payment card or wallet information directly; Magnobroker does not need to store full card numbers for normal subscription processing.

2. How we use information

We use information to:

• provide, maintain and improve the Magnobroker platform;

• manage client portfolios, policies, renewals, backups and digital authorization workflows;

• create audit trails and records that help brokers evidence authorization activity;

• send account, support, security, billing, renewal and service communications;

• send marketing or informational communications where permitted and honor opt-out choices;

• detect, prevent and investigate fraud, abuse, unauthorized access and technical issues;

• comply with legal, regulatory, tax, accounting and contractual obligations.

3. How we share information

We do not sell personal information. We may share information with:

• Authorized users and broker teams who need access to operate their Magnobroker workspace.

• Service providers that support hosting, analytics, email delivery, SMS delivery, payment processing, customer support, security, backups and product operations.

• Clients, signers or recipients when necessary to deliver authorization, renewal or communication workflows requested by a broker or agency.

• Legal, compliance or safety recipients when required by law, subpoena, court order, regulator request, dispute process or to protect rights, safety and security.

• Business transfer recipients if Magnobroker is involved in a merger, acquisition, financing, reorganization or sale of assets.

4. Cookies and similar technologies

Magnobroker may use cookies, local storage and similar technologies to remember language preferences, keep the service working, understand product usage, secure sessions and improve the user experience. You can control some of these technologies through your browser settings, but disabling them may affect how the service works.

5. Security and retention

We use administrative, technical and organizational safeguards designed to protect personal information. No online service is completely secure, so brokers and users must also protect their credentials and limit access to authorized people.

We keep information for as long as needed to provide the service, maintain audit trails, resolve disputes, enforce agreements, comply with legal obligations and support legitimate business purposes. Account and billing records are generally retained while the account is active and for a reasonable period after closure. Broker-entered client, policy and authorization records are retained according to account settings, broker instructions, export/deletion options and applicable recordkeeping requirements. Audit-trail records, signature events, security logs and backup copies may be retained longer when needed for fraud prevention, dispute resolution, legal compliance, disaster recovery or service integrity.

When information is no longer needed, we take reasonable steps to delete, de-identify or isolate it from active use. Backup deletion may follow normal backup rotation schedules, and some records may remain where deletion is not technically feasible or legally permitted to be delayed.

6. Your choices and privacy rights

Depending on where you live, you may have rights to access, correct, delete, export, restrict or object to certain processing of your personal information. You may also be able to opt out of marketing communications and certain sharing practices. If your information was entered by a broker or agency, we may direct your request to that broker or agency because they control the business relationship and underlying records.

To make a privacy request, contact us through the Magnobroker website contact form or through the support channel available in the app. We may need to verify your identity before completing a request.

7. Children

Magnobroker is designed for insurance professionals and is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the public website or account sign-up flow.

Brokers and agencies may enter information about minors, dependents, beneficiaries or covered family members when it is relevant to an insurance or authorization workflow. The broker or agency is responsible for having the notices, permissions and legal basis required to provide that information to Magnobroker and to use it through the service.

8. International processing

Magnobroker and its service providers may process information in the United States and other locations where we or our providers operate. Privacy laws may differ from those in your jurisdiction, but we take steps designed to protect information as described in this policy.

9. Changes to this policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Last updated” date. Material changes may also be communicated through the service or other appropriate channels.

10. Contact

If you have questions about this Privacy Policy or your personal information, contact Magnobroker through the contact form available on the website or the support channel available inside the application.